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      PRIVACY POLICY

      COOKIES

      Esmaé uses cookies. Cookies are small data files that are placed on your device and shared between your device and Esmaé including an anonymous unique identifier. They are special numbers that only mean something useful to Esmae. Your personally identifiable information is not shared with anyone else.

      SECURITY

      Esmaé strives to protect our customers personal information. Ensuring to follow industry best practises with security, privacy and integrity in order to keep personal information secure from misuse, loss, authorised access, disclosed or destroyed. Esmaé uses a variety of physical and electronic security measures. The information is encrypted with TLS 1.2 and Esmaé is compliant with PCI-DSS.

      SHOPIFY

      Esmaé is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform allowing us to connect and sell our products and services to you. Your data is shared and securely stored through shopify’s data storage.

      Payment

      Esmaé offers several payment methods: Credit/Debit Card and PayPal.  If you select direct payment gateways to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All payment options are securely processed via respective third parties: Pay Pal through Pay Pal. You do not require a PayPal account to use the Credit/Debit Card option.

      PAYMENT ISSUES

      If you are experiencing issues while checkout out using PayPal, please contact PayPal directly about the issue, as they can assist you faster with more accurate information on how to resolve the issue. Esmaé cannot resolve issues if Pay Pal is used as it is out of our control. Pay Pal keeps your information safe including from Esmaé therefore, Pay Pal will directly associate with their customers.

      ORDER INFORMATION

      Esmaé ensures that any personal information that you provide during the registration and checkout process including information like your name, billing address, shipping address, payment information (including credit card numbers), phone number and email address is kept confidential and is solely used for the purpose of processing your order and providing you with an invoice/ order confirmation.

      EMAIL DIGITAL MARKETING

      Please note: your email address will be used to receive information about new products and special offers when you subscribe to Esmae's mailing list. If you do not wish to receive updates, you may remove yourself from the mailing list by going into your emails and opting out of the mailing list.

      INACCURACY DISCLAIMER

      Information on Esmae’s site can contain typographical errors, inaccuracies or omissions that may relate to product price, produce description and availability. Esmaé reserves the right to update and correct any of the following stated, without prior notice. (including after you have submitted the order).

      CHANGES TO PRIVACY POLICY

      Esmaé reserves the right to update the privacy policy to reflect, changes to our practices or for other operational, legal or regulatory reasons without notice.