Our Quality
Caring For Your Jewellery
At Esmae, we pride ourselves on quality craftsmanship and attention to detail. Each unique piece is designed in-house and meticulously refined by Esmae designers.
Designed in Melbourne, Australia, our jewellery is available in 925 sterling silver, 18k gold vermeil and stainless steel 18k gold plating. All Esmae jewellery is nickel free.
From the initial drawings to the final samples, we work closely with all partners within our supply chain to ensure that our jewellery is reflective of the love and consideration that goes into every step of the design process.
To ensure that your jewels last as long as possible, we recommend you follow the below care information.
Product Information
925 Sterling Silver | 18k Gold vermeil
Gold vermeil (pronounced 'ver-may') is a technique where a thick even layer of gold is electroplated over a base of 925 sterling silver. The gold layer is up to 5 x thicker than gold plated jewellery, which gives it a lasting golden shine and ensures both quality and longevity. Learn more about gold vermeil here.
925 Sterling Silver
925 Sterling silver is an alloy of 92.5% pure silver and 7.5% copper. We plate our silver jewellery in Rhodium, which gives it extra shine and durability. Rhodium is one of the costliest precious metals due to its rarity.H2O sensitive Avoid water when wearing our pieces because over time Sterling Silver will oxidise. The oils in your skin help keep silver from oxidising faster. So, wear often. Keep your piece in your Esmae pouch or box to keep oxygen bay. Nickle and lead free.
Stainless Steel | 18k Gold vermeil
Stainless steel jewelry is made from carbon, iron, and other alloys. Like other alloys, stainless steel is crafted to harness the advantages of all the constituents while downplaying the negatives.
The constituents of quality stainless typically consist of at most 1.2% carbon and at least 10.2% chromium. When combined with other metals like titanium and nickel, the durability and shine are further enhanced.
Warranty
In addition to Australian Consumer Law, we offer an extended six month manufacturing warranty on all jewellery with proof of purchase. We’re confident in the quality of our product hence the extended coverage. This covers manufacturing faults and defects. It does not cover pieces that have been damaged due to ‘wear and tear’ through plating or through misuse or accident (like a bent ring or broken chain), lost items and improper storage of your product. If a piece has been repaired or modified by someone other than Esmae Jewels, the warranty will be void. Pieces can only be deemed faulty by one of our craftsmen upon physical assessment. Failure to follow the care instructions will render this warranty void.
6 month manufacturing warranty
Free Gift and Sample Sale
No refunds, returns for credit notes or exchanges. All free gift, promotional and sample sale pieces are not covered under our six month warranty policy.
Product Care
Moisture
Exposure to water and moisture when showering, hand washing, exercising and swimming can cause jewels to tarnish.
Storage
When jewellery is exposed to moisture and humidity it can cause oxidisation and tarnishing. We recommend storing your jewellery in cool and dark places. Our Esmaé pouches are perfect for this.
Cleaning
Gently polish your jewellery with a soft, dry 100% cotton cloth or microfiber cloth to bring back the shine and remove any unwanted chemicals on the surface.
Avoid
- Avoid wearing jewellery when you apply cosmetics, perfumes, sunscreens, lotions, and other chemicals.
- Remove your jewellery when exercising or before going to sleep.
- Remove your jewellery when washing your hands, showering, or swimming in chlorine or salt water. Avoiding this will reduce risks of losing your jewellery & tarnishing of gold plating.